Terms & Conditions

Welcome to Zuku Trading’s (“Zuku” “we” “us”) website www.zuku.com.au (the “Site”). The following basic terms and conditions govern the use of this website. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this Site.  Zuku keeps all the information listed on our site as accurate as possible. We therefore reserve the right to update or change any information at any time.

Pricing 

All prices are displayed in AUD and inclusive of GST. Prices do not include delivery costs (unless otherwise indicated). All prices displayed on the website are subject to change at any time without notice. 

Product Availability

We make every effort to display the most current and accurate product inventory information. In the event a product's availability changes and the status of an order is affected, we will notify you directly via email or telephone. If the item cannot be supplied within a mutually agreeable timeframe or is permanently unavailable, we will refund the payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable. 

Photographs

Every effort is taken to ensure that the website displays the best possible photographs of the product. However, please be aware that some colour variations may occur between the photo that you see on your monitor and the actual item. Please be aware before placing an order that colour representations on computer screens can be based on different settings and various display configurations. By placing an order online, you agree that you can not dispute the colour or texture of the product.

Product Information

Specifications of products described or depicted on the website are subject to change without notice. Due to the handcrafted nature of many of our products, measurements, texture and/or finish may vary. Please consider all measurements to be approximate. Where exact measurements are required, please notify us in advance.

Timber Colour/Stain Variations

Wood is a natural product and as such, its natural characteristics do not allow for a perfectly uniform product. However, this is the beauty of our products, and as such, we are not responsible for variations in wood colour, stain colour, sap, and wood grain.

Product Warranty

To request a copy of our product warranty, please use the contact us form.

Product Care

To request a copy of our product care instructions, please use the contact us form.

Gift Vouchers

Gift vouchers are available for purchase through the website or in store.  GST and shipping is applicable on any products purchased with a gift voucher. Please note that gift vouchers:

- have a validity of 12 months from the date of purchase
- are non transferable and may not be returned or redeemed for cash
are non-refundable
- may be redeemed in store, over the phone or online

INTELLECTUAL PROPERTY

All Intellectual Property in any material on the website is the property of Zuku Trading. Unless authorised in writing by Zuku Trading, you may not copy, adapt, modify, display, perform or distribute any material or any part of any material that forms the website(s). By accessing the website you accept the following terms and conditions; 

Copyright

All website content and designs featured on the website are copyright. They may not be copied without the express permission of Zuku Trading, which reserves all rights. Re-use of any of Zuku Trading’s editorial content and photographs online for any purpose is strictly prohibited.

Do not copy or adapt the HTML that Zuku Trading creates to generate pages. It is also covered by Zuku Trading’s copyright. The "look" and "feel" of the Zuku Trading website is also copyright. This includes colour combinations, button shapes, layout, and all other graphical elements.